Our Personal Data Protection Policy

Effective Date: 2024.11.23

At Very Good Tutor, we are committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore. This policy explains how we collect, use, disclose, and protect personal data from both families seeking tutors and tutors registering with us.

1. Collection of Personal Data

We collect personal data to facilitate our tuition matching services and enhance user experiences. The types of personal data we may collect include:

For Families Looking for Tutors:

• Name and contact information (e.g., phone number, email address).

• Child’s details such as age, academic level, and learning preferences.

• Specific tuition requirements, such as subjects, schedules, and budget.

• Payment-related information (e.g., transaction details for fees).

For Tutors Registering with Us:

• Name, contact information (e.g., phone number, email address), and NRIC/FIN (for verification purposes).

• Academic qualifications, certifications, and teaching experience.

• Language proficiencies and subject expertise.

• Availability and preferred teaching locations.

• Bank account details for payment processing.

• Declaration of background information (e.g., absence of criminal records or bankruptcies).

We collect your personal data through forms on our website, direct communication, or other interactions with our team.

2. Purpose of Collecting Personal Data

Your personal data is collected and used for the following purposes:

For Families:

• Matching your tuition requirements with suitable tutors.

• Communicating with you about tutor arrangements and progress.

• Processing payments for tutoring services.

• Responding to inquiries, feedback, and disputes.

For Tutors:

• Evaluating your eligibility to be listed as a tutor on our platform.

• Matching your profile with suitable assignments.

• Facilitating payment of tuition fees.

• Communicating job opportunities and client feedback.

3. Disclosure of Personal Data

We value your privacy and limit data sharing strictly for the purposes stated above:

Disclosure to Families (for Tutors):

We may share tutors’ profiles, including qualifications, teaching experience, and languages spoken, with families. Personal contact details will only be disclosed after an agreement is confirmed.

Disclosure to Tutors (for Families):

Families’ tuition requirements and preferred schedules will be shared with tutors to assess assignment suitability. Personal contact information will only be disclosed after a match is made.

Third-Party Services:

In certain cases, we may engage third-party service providers (e.g., payment processors) to assist us. These parties are contractually obligated to keep your data confidential.

4. Protection of Personal Data

We implement stringent measures to safeguard your personal data, including:

• Secure storage of data on encrypted servers.

• Restricted access to authorized personnel only.

• Regular audits and updates to our data protection systems.

5. Retention of Personal Data

We retain your personal data for as long as it is necessary to fulfill the purposes outlined above or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

6. Consent and Withdrawal

By engaging our services or registering as a tutor, you consent to the collection, use, and disclosure of your personal data as outlined in this policy.

If you wish to withdraw your consent, please contact us at [enquiry@verygoodtutor.com]. Note that withdrawal of consent may limit our ability to provide our services.

7. Access and Correction of Personal Data

You have the right to request access to your personal data and make corrections to ensure accuracy. To do so, please contact us at [enquiry@verygoodtutor.com].

8. Contacting Us

If you have any questions or concerns regarding this policy, or wish to raise a complaint, you may reach out to our Data Protection Officer:

Data Protection Officer
Email: [enquiry@verygoodtutor.com]
Phone: [+65 8936 8386]

9. Updates to the Policy

We may revise this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

Our Commitment to Your Privacy

At Very Good Tutor, your trust is important to us. We are committed to safeguarding your personal data and ensuring that our practices align with the highest standards of privacy and security.